Post by account_disabled on Mar 10, 2024 6:16:06 GMT
If your company is growing and the demand for customer contact has also increased, you may have come across the question: how will I increase my team of agents to handle all calls with just one WhatsApp number? If that's your question, you've come to the right place! In today's post we will explain how it is possible to keep just one WhatsApp number in your company and have a large team providing service. Follow along! Why use WhatsApp Business with multiple users? When a company starts to grow, it is common to try alternatives to maintain contact with customers. Such as several attendants using the same cell phone, multiple contact numbers or even personal accounts of attendants being used in business communication. Although WhatsApp with multiple users, you will need to have an account in the business version of the application, a team of at least two agents - but you can have as many as you want -, connect with a professional customer service system - such as ChatGuru -, and if you want to make service even more optimized, integrate a chatbot into your account.
Why use WhatsApp Business? With 120 million users and installed on 98% of smartphones, WhatsApp is one of the most popular applications among Brazilians. Data from Cuponation and Opinion Box show what companies have already discovered: it is difficult to do business without being present on the platform. Also according to research carried out by Opinion Box, 76% of users use the platform to communicate with brands and companies and 55% of users have already made at least one purchase through WhatsApp. So, if you want to serve your customers in a comfortable and Brazil Phone Number Data assertive way, you need to make the most of everything WhatsApp has to offer in its business version. Free, WhatsApp Business was created to meet the needs of companies, and is available for both Android and iOS. Through it, it is possible to simplify the interaction between companies and customers through a series of resources. The advantages of the business version over traditional WhatsApp are many, but among them is the possibility of entering specific information about the business, as well as automating, classifying and quickly responding to messages.
In addition to all this, of course, it is also possible to use the tools already known from the original version of the app, such as sending and receiving text messages, videos, images and files. There was a 129% growth in the volume of service tickets opened during the 2021 event compared to the same period in 2020, according to the study. Unlike Mother's Day, when consumers postponed shopping as much as possible, on Valentine's Day 2021, lovers anticipated the search for offers by up to a month. Thus, the biggest peaks in visits and registrations were recorded between May 16th and 29th. Among the most searched for and sold categories on this commemorative date were 'fashion and accessories' and 'beauty'. However, the 'pharmacy and health' sector was successful in registration campaigns, capturing 35% of the registration results. This represents a chance to develop strategies on other dates. ChatGuru If you want to sell more and offer assertive service to your audience, the answer lies in technology. Service chatbots enable strategic and instant communication even during the most demanding commemorative dates.
Why use WhatsApp Business? With 120 million users and installed on 98% of smartphones, WhatsApp is one of the most popular applications among Brazilians. Data from Cuponation and Opinion Box show what companies have already discovered: it is difficult to do business without being present on the platform. Also according to research carried out by Opinion Box, 76% of users use the platform to communicate with brands and companies and 55% of users have already made at least one purchase through WhatsApp. So, if you want to serve your customers in a comfortable and Brazil Phone Number Data assertive way, you need to make the most of everything WhatsApp has to offer in its business version. Free, WhatsApp Business was created to meet the needs of companies, and is available for both Android and iOS. Through it, it is possible to simplify the interaction between companies and customers through a series of resources. The advantages of the business version over traditional WhatsApp are many, but among them is the possibility of entering specific information about the business, as well as automating, classifying and quickly responding to messages.
In addition to all this, of course, it is also possible to use the tools already known from the original version of the app, such as sending and receiving text messages, videos, images and files. There was a 129% growth in the volume of service tickets opened during the 2021 event compared to the same period in 2020, according to the study. Unlike Mother's Day, when consumers postponed shopping as much as possible, on Valentine's Day 2021, lovers anticipated the search for offers by up to a month. Thus, the biggest peaks in visits and registrations were recorded between May 16th and 29th. Among the most searched for and sold categories on this commemorative date were 'fashion and accessories' and 'beauty'. However, the 'pharmacy and health' sector was successful in registration campaigns, capturing 35% of the registration results. This represents a chance to develop strategies on other dates. ChatGuru If you want to sell more and offer assertive service to your audience, the answer lies in technology. Service chatbots enable strategic and instant communication even during the most demanding commemorative dates.
