Post by account_disabled on Oct 18, 2023 11:25:46 GMT
The Reporting Channel is a fundamental mechanism in combating corruption and fraud in corporations, in addition to providing a significant improvement in the work environment (reducing cases of harassment and other inappropriate behavior).
Through the channel, it is possible to strengthen ethics, prevent financial losses and prevent behaviors that could negatively impact the reputation of private and public companies.
However, for the channel to be successful, it is cell phone number list important that it is widely publicized in places that are easy for its users (whistleblowers).
The Reporting Channel must use tools capable of processing and receiving information accurately to be passed on to the Compliance team.
Furthermore, the use of technological solutions can enhance channel efficiency.
With this in mind, Ouvidor Digital , a whistleblower channel company, has just launched for its customers – as a pioneer in the market – the WhatsApp channel for capturing complaints.
What are the benefits of the WhatsApp Channel for capturing complaints?
1) The application is popular and allows greater engagement among whistleblowers
WhatsApp is installed on 99% of Brazilian smartphones, according to a survey by Panorama Mobile Time/Opinion Box on mobile messaging in Brazil in 2020.
93% declare that they open the application daily and 5%, “almost every day”, reports the survey.
As a result, WhatsApp became Brazilians' favorite channel to communicate with companies.
In this way, the popularity of the channel allows greater capillarity and engagement of whistleblowers and, consequently, greater possibility of preventing and identifying ethical deviations in organizations.
2) Using WhatsApp to receive reports promotes greater security in relation to telephone and human service
The use of Chatbot and Artificial Intelligence to capture complaints on WhatsApp guarantees the anonymity and privacy of the complainant.
This way, he feels more comfortable reporting a complaint, something that often does not occur in a conversation with a human attendant.
3) Greater volume of complaints without compromising information collection and waiting list
The Chatbot does not have the limitations of human service, therefore, it is possible to receive an unlimited volume of simultaneous complaints , without compromising the collection of information and generation of a waiting list.
4) The use of Chatbot is an ally for the security of sensitive data
The Chatbot automates the storage of sensitive data, so as not to compromise the complainant or those involved in the investigation.
The whistleblower, before speaking out, has access to the privacy terms, in accordance with the LGPD (General Data Protection Law).
Through the channel, it is possible to strengthen ethics, prevent financial losses and prevent behaviors that could negatively impact the reputation of private and public companies.
However, for the channel to be successful, it is cell phone number list important that it is widely publicized in places that are easy for its users (whistleblowers).
The Reporting Channel must use tools capable of processing and receiving information accurately to be passed on to the Compliance team.
Furthermore, the use of technological solutions can enhance channel efficiency.
With this in mind, Ouvidor Digital , a whistleblower channel company, has just launched for its customers – as a pioneer in the market – the WhatsApp channel for capturing complaints.
What are the benefits of the WhatsApp Channel for capturing complaints?
1) The application is popular and allows greater engagement among whistleblowers
WhatsApp is installed on 99% of Brazilian smartphones, according to a survey by Panorama Mobile Time/Opinion Box on mobile messaging in Brazil in 2020.
93% declare that they open the application daily and 5%, “almost every day”, reports the survey.
As a result, WhatsApp became Brazilians' favorite channel to communicate with companies.
In this way, the popularity of the channel allows greater capillarity and engagement of whistleblowers and, consequently, greater possibility of preventing and identifying ethical deviations in organizations.
2) Using WhatsApp to receive reports promotes greater security in relation to telephone and human service
The use of Chatbot and Artificial Intelligence to capture complaints on WhatsApp guarantees the anonymity and privacy of the complainant.
This way, he feels more comfortable reporting a complaint, something that often does not occur in a conversation with a human attendant.
3) Greater volume of complaints without compromising information collection and waiting list
The Chatbot does not have the limitations of human service, therefore, it is possible to receive an unlimited volume of simultaneous complaints , without compromising the collection of information and generation of a waiting list.
4) The use of Chatbot is an ally for the security of sensitive data
The Chatbot automates the storage of sensitive data, so as not to compromise the complainant or those involved in the investigation.
The whistleblower, before speaking out, has access to the privacy terms, in accordance with the LGPD (General Data Protection Law).
